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70% of all orders will normally be despatched within 48 hours of receipt of your order. The service we use, depending on destination will be 24 or 48 Tracked larger orders will ship by DPD. 

A guide to delivery times is shown below but orders may be received quicker or slower depending on your postal service.

Delivery Times

UK 3-4 days
Europe 6-10 days
US 10-21 days
Rest of World 14-35 days.

Orders Not Received

In the unfortunate event that you do not receive your order within 7 days of the suggested delivery times, please check our My Order page to check the date it was despatched.

Damaged In Transit

The postal services are not perfect and occasionally you will receive goods damaged in transit. If this is the case, please contact

Uncollected Items

Items returned to Whatrecords that have not been signed for when required can be refunded minus postage costs or redelivered with additional postage charges.

Fax and Mail Order

For those of you who prefer to pay cash, IMO or simply like posting or faxing orders then you may download our order form by clicking ORDER FORM REQUEST now. It is in Microsoft Word format.

Cancellation of Orders

Orders cancelled before shipping no charge, dispatched orders cancelled goods only refunded.


In the event of faulty goods please advise us within 7 days of receipt and we will offer a refund or replacement items, whichever you prefer. Duplicate orders; please contact and we will sort it out.

Unwanted goods may be returned in mint condition and may be subject to a restocking fee of up to 50% at our discretion. Postage costs to be paid by the purchaser. This does not affect your rights under UK Distance Selling regulations. Please contact

Unauthorised returns will not be refunded.

It is most unlikely that you will have to return any goods to ourselves, please contact

Your Security

Your credit card security is a major priority to us. To this end we use a secure payment service provider which uses the latest technology to protect your credit card information. It will under no circumstances release any details to any outside organisation. If however, you would prefer not to use this service you may mail us the information.

What Records Privacy Guarantee

What Records guarantees not to divulge your name, address, email address, credit card information or personal information to any third party without your permission.

Terms of Sale and Use

We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations).

Sorry we are unable to supply minors (under the age of 18).

We accept no liability whatsoever for any consequential loss, excepting loss by injury or death.

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on album detail pages or on the web site, which may contain technical inaccuracies or typographical errors.

All goods supplied are for personal use only and not to be sold or offered for re-sale.

We reserve the right to refuse to supply any person or company for any reason.

We shall have no liabilities to you for any failure to deliver your purchase or any delay in delivery caused by any event or circumstances beyond our reasonable control.

If any part of these terms and conditions are held by an appropriate authority to be unenforceable, this shall not effect the enforceability of any other part of these terms and conditions.

These terms & conditions contain the whole of our agreement relating to your purchase, together with our web site prices and contact details.

You will become the owner of your purchases once they are delivered. However you shall not obtain any right of copyright (or similar rights) in your purchase of which any unauthorised use including copying, letting for hire or sale is strictly prohibited.